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  • Certified new and used Mercedes Benz parts experts since 1979
  • Speak with Mercedes Benz Parts Experts 800.521.7656

FAQ

Our Mercedes parts experts are available to live chat or answer phone calls from 8AM – 5PM Eastern Time Monday through Friday. After hours, you can leave a voicemail and our chat window will send an email to customer support. We will always get back to after hours messages the following business day.

We have most US model Mercedes in our year and model search. If you have a European model/grey market model or another model you cannot find, you can email us at [email protected] or call us at 800-521-7656 and provide your year, model, and VIN# along with any parts you are looking for and we will be able to assist you.

With the vast number of products in our inventory and the ability to special order parts, not everything is on our website yet. If you cannot find the part you are looking for, you can always send an email to [email protected] or call 800-521-7656 and we will help you find the part you need.

A core charge is a refundable deposit made on rebuilt parts (some new and used parts, too) that is used to encourage buyers to send the old unit they are replacing back to us. Once we receive your old part back, we refund the core deposit amount. The core charge amount is listed in the description for any item that requires one and is included in the final price you see for that product. For more information about cores, see our Core Returns page.

Yes! All new and rebuilt parts are covered by a 1-year replacement warranty and all used parts come with a 90-day replacement warranty. A 2-year extended replacement warranty is available when purchasing a rebuilt transmission along with a rebuilt torque converter.

It is very difficult, if not impossible, to diagnose a mechanical problem over the phone or via email. We try to avoid guesswork when recommending parts: we don’t want to send you the wrong part just as you don’t want to receive the wrong part. If you need help diagnosing a problem, you should try to find a local mechanic that knows how to work on Mercedes vehicles. Once you know what parts you need, we will be more than happy to help you!

With an Adsit online account, you will be able to save your vehicle(s) and won’t have to re-enter your vehicle, billing, or shipping information every time you visit our site. You can see your order history and create RMA requests. You will be able to change your communication preferences at any time.

Absolutely not. Our website allows for guest checkout. You will receive order confirmations and updates via an email you provide. We do recommend creating an account to save you time entering your billing and shipping information each time you visit our site and be able to keep track of your order history or request warranty exchanges or returns on products you have purchased.

No, there are no fees associated with creating an account on our website.

Absolutely! We take security very seriously. Our website maintains an SSL and uses HTTPS protocols to keep our website safe. We use Authorize.net as our payment gateway to provide the most secure checkout possible. For more information, see our Security Statement.

We only charge tax to orders that ship to Indiana addresses. The tax rate for Indiana residents is 7%.

If you live in the continental United States, your parts should arrive within 3-5 business days. You can select UPS or US Mail at checkout for regular ground shipping. We offer 2nd Day or Overnight delivery via UPS as well. Freight shipments may take up to 7 business days to allow for preparation and to arrange freight pick-up.
International shipping times vary depending on the destination country and are subject to delays beyond our control. Estimated shipping times should be displayed when selecting a shipping option during checkout.

We are subject to the rates provided by the carriers we use. Shipping costs are subject to increased rates at any time without warning. We pass the discounted rates provided by our carriers on to our customers in order to provide you with the best shipping rates possible.

You can cancel an order as long as it has not shipped yet. If the order has already shipped, you must contact us via email at [email protected] or by phone at 800-521-7656 and we will arrange to have the part sent back to us. Cancellations after the item has shipped are subject to a 25% restocking fee.

If you have an account, you can initiate an RMA (Return Merchandise Authorization) request from your account page.

Damages during shipping sometimes occur and we want to make the process of sending you a replacement part as easy and fast as possible. If a part you ordered arrives damaged, you will need to take pictures of the damaged part and email them to us as soon as possible so we can initiate a damage claim with the carrier. You must provide the following photos in order for the damage claim to be accepted:

● A photo of the damaged item
● A photo showing the damaged item inside the original box with all of the original packing
material
● A photo of the packing material used inside the box
● A close-up photo of the shipping label with the tracking number visible
● A close-up photo of the box manufacturer’s certificate, if available.
● Two photos displaying all six sides of the package
● A photo of the box’s dimensions, usually printed on one of the bottom flaps of the box.

For more information about submitting these photos to us, please see our Returns Policy

If a replacement item is available, we will send it out as soon as we receive notification from you that an item was damaged in shipping. If no replacement is available, we will issue a refund for the item.

Please keep a hold of the damaged item and the packaging it came in. The carrier may come to pick it up or inspect it as part of the damage investigation. We may also ask for the part to be sent back to us.

There are many different models and body styles for Mercedes, so ordering the wrong part can sometimes occur. If you ordered a wrong part by mistake, and you have an account with us, you can initiate an RMA (Return Merchandise Authorization) request. Once the RMA is reviewed and approved, you can ship the incorrect part back to us. We ask that buyers pay for return shipping on parts ordered by mistake.

Once we receive the part back, we will work with you to find the correct part to send as a replacement.

If you do not have an account, you can always call us at 800-521-7656 or email us at [email protected] and our customer service agents will be happy to assist you with an exchange

Unfortunately, sometimes mistakes happen. If we accidentally send the wrong part, we will do everything we can to fix the situation as quickly as possible.

If you have an account with us, please start an RMA (Return Merchandise Authorization) request right away. You can initiate an RMA from your account page. We will be able to provide you with a return shipping label for the incorrect part and will send you a replacement right away.

If you do not have an account, please call 800-521-7656 or email [email protected] and one of our customer service agents will be able to assist you in arranging the exchange.

If you have an Adsit account, you can log in to your account, navigate to your account page, and you should see an option to start an RMA. Select the item from your purchase history, and follow the on-screen instructions to complete the RMA request.

We will receive notice of an RMA request. Once approved, you can check the status of the request from your account page.

If you do not have an account, you will need to send an email to [email protected] or call 800-521-7656 to speak with one of our customer service agents. They will be able to assist you with arranging an exchange or return.

Adsit IS TOP RATED FOR PARTS !

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