Core Returns
For a comprehensive guide on how to navigate Adsit’s core returns and charges effectively, check out our blog post: Understanding Adsit’s Core Returns and Charges for Mercedes Parts.
WHAT IS A CORE?
A core is a used or non-working part that can be remanufactured or restored to like-new working condition. A core charge works like a deposit that is applied to parts that can be remanufactured to incentivize the return of an old part that will in turn be restored and sold. Upon receiving your core, the core deposit is then refunded to you. If you do not have a core, the core deposit is not refunded as we will need to purchase a core elsewhere.
HOW DO I KNOW IF THE PART I’M BUYING REQUIRES A CORE?
Generally, only remanufactured parts have a core charge, but some rare new and used items have a core charge as well. If the part you are purchasing requires a core charge, the amount is listed below the price of the item. The total price, listed in green on a product’s detail page, is the sum of the cost of the part and the core charge.
Parts that have core charges include: fuel pumps, fuel distributors, warm-up regulators, Becker radios, engines, transmissions, and fuel tanks.
We do not charge a core price or ask for your old wheels with a purchase of our replica wheels.
HOW DO I RETURN A CORE?
Once you receive your item from us, you can reuse our packaging to send your core back to us. Make sure to drain any fluids that may leak before packing. We recommend placing the core in a durable plastic bag to prevent any leaking. The carrier will refuse to pick up a package with leaking contents. Customers will be responsible for any additional charges incurred by a leaking core.
To facilitate the speed of receiving your core deposit refund, please enclose a note inside the package with the name you placed the order under, your billing address zip code, and order number (found in the top right corner of our invoices). Alternatively, you can print and complete the “Core Return” identification form below to include. Address the package containing the core to:
CORE RETURNS
600 E Washington St.
Eaton, IN 47338
CORE CHARGE REFUND
Once we receive your core, we will use the included information you provide to find your order in our system. We will issue the refund to the same credit card or account used to pay for the order. Please allow up to 2-4 weeks for your refund to appear, depending on your financial institution’s policies for refunds. If you do not see the refund after that time, please contact your financial institution first before contacting us.
Refunds for cores received after 90 days from the original invoice date will be subject to a 25% deduction unless prior arrangements have been made.
Return shipping for cores must be prepaid. COD packages will not be accepted.
ENGINE CORES
Return shipping for engine are included with the purchase of one of our rebuilt units. Return shipping labels and freight bills of lading will be included in the package. As with any other core, make sure your old engine drained of any fluids. Customers will be responsible for any additional charges incurred by a leaking core.
After crating up your old engine, put the enclosed shipping labels on the box, covering up the old labels. Call FedEx Freight with the phone number provided in your package to arrange pick-up, or call their national number: 866-393-4585. You will need to provide them the PRO number found on the bill of lading. Once they arrive, give the driver one copy of the bill of lading, keeping the second copy for your records.
See the forms below for a printable version of these instructions and the fillable form to include inside your package.
TRANSMISSION CORES
Return shipping for transmissions are included with the purchase of one of our rebuilt units. Make sure your old transmission, torque converter, and included flusher kit are drained of all fluids. Transmission, torque converter, flushing kit, and original crate must all be returned or we will be unable to refund your core deposit. Customers will also be responsible for any additional charges incurred by a leaking core.
Once the transmission crate is ready for pickup, please notify us by phone at 800-521-7656 or email at info@adsitco.com so we can arrange a FedEx Freight pick-up.
See the forms below for a printable version of these instructions and the fillable form to include inside your package.
Click here for more information about our transmissions.
FUEL TANK CORES
Return shipping for fuel tanks are included with the purchase of one of our rebuilt units. As with any other core, make sure your old tank is drained of any fluids. Customers will be responsible for any additional charges incurred by a leaking core.
Once the fuel tank is ready for pickup, please notify us by phone at 800-521-7656 or email at info@adsitco.com so we can arrange a FedEx pick-up.
See the forms below for a printable version of these instructions and the fillable form to include inside your package.
FORMS
Core Return Instructions and Identification Form
Transmission Core Return Instructions and Identification Form