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  • Certified new and used Mercedes Benz parts experts since 1979
  • Speak with Mercedes Benz Parts Experts 800.521.7656

Shipping & Warranty

DOMESTIC SHIPPING & DELIVERY TIMES

Most of our items are in stock and ship out within 1 business day. Special order items like seat upholstery are made-to-order and will ship as soon as they are ready.

US orders are shipped via UPS Ground or USPS. Our website’s shipping calculator utilizes our discounted rates so we can provide the lowest shipping costs possible to our customers. Typical delivery times are 2-4 business days after the order has shipped.

Expedited shipping options, including domestic overnight delivery are also available.

Freight shipments are sent via XPO Logistics and may require 1-2 additional days for shipping and handling time.

FREIGHT SHIPPING

Some oversized and heavy items require freight shipping. Our website has rates available for freight services on these items. Freight shipping costs for engines and transmissions includes return shipping for your core. Please see the Core Returns page for more information.

If you are shipping your order to a residence or a business without a loading dock, you must select the Freight option with Liftgate service. Liftgate service is offered as an additional charge by the carrier that is included in that shipping option. If you do not have a loading dock and you do not select the Liftgate option, you may not be able to unload your item from the carrier’s delivery vehicle. Businesses with a loading dock can select the standard LTL Freight option.

INTERNATIONAL SHIPMENTS

We ship to all countries where our carriers offer delivery service. International shipping times are subject to delays or interruptions to service out of our control.

The buyer is responsible for any import duties or fees. If any duties or fees are required, you should receive an email or phone call from the carrier or your country’s customs agency with information for how to pay.

PARTS WARRANTY

All of our new and rebuilt products come with a one-year replacement warranty. Rebuilt transmissions purchased with a rebuilt torque converter will receive an extended 2-year warranty. Used parts are covered by a 90-day replacement warranty. Our warranties cover manufacturing, material, or operational defects. If you receive a defective part, or the part no longer functions properly within the warranty period, you can request a Return Authorization to initiate an exchange for the defective product. You can always call us at 800-521-7656 or email us at [email protected] to initiate the exchange and receive your replacement product.

Our warranty does not cover damage caused by incorrect installation or accidental damage. For items that arrive damaged, please see the “Damaged Items” section below.

DAMAGED ITEMS

If you receive a damaged item, please notify us immediately by calling 800-521-7656 or by sending an email to [email protected] so that we can initiate the damage claim process with the carrier.

In order to process the damage claim, you will need to provide us with photos of the damaged item and its packaging. Below is a detailed list of the photos that must be provided along with example photos.

These photos are mandatory in order to process the damage claim.

1. A photo of the damaged item

2. A photo showing the damaged item inside the original box with all of the original packing material (photo should show the placement of the item inside the box)

3. A photo of the packing material used inside the box (bubble wrap, paper, etc.)

4. A close-up photo of the shipping label with the tracking number visible (UPS tracking numbers usually start with 1Z)

5. A close-up photo of the box manufacturer’s certificate, if available. (This is a round stamp usually found on one of the bottom flaps that shows the box’s edge crush rating.)

6. Two photos displaying all six sides of the package (one photo should display the top and two sides, the second photo should display the bottom and the other two sides.

7. A photo of the box’s dimensions, usually printed on one of the bottom flaps of the box.

Please email the above photos to [email protected] with a subject line that reads “DAMAGED ITEM” followed by the order number, which is found in the top right corner of your invoice and should start with an “S0”

Once we are notified of a damaged item, we will ship your replacement at no additional charge to you, if a replacement is available.

RETURNS

We understand that there will always be circumstances where refunds are necessary. We would like the opportunity to correct any situation with an exchange first before offering a refund. If you receive an item that is different from the one you ordered, the item is defective, or if the part you ordered does not work for your vehicle, please contact us so we can send you a replacement if one is available. If you choose to return an item for a refund instead of an exchange, the refund is subject to a 25% restocking fee.

SALES TAX

A 7% sales tax is charged to customers located in Indiana. Tax is only applied to goods purchased and not the shipping cost.

Please note, we cannot offer refunds for rebuilt engines, rebuilt transmissions, electrical parts, used parts, interior parts, literature, or special ordered items (such as seat upholstery kits).

RETURN SHIPPING

Unless otherwise arranged via our Return Authorization, the buyer is responsible for return shipping. Return packages must be prepaid: COD packages will not be accepted. Insuring the return shipment is recommended. We will not be responsible for lost or damaged returns.

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